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World Wide School Of English Since 1989

Refunds

Refunds

Current Government regulations for private language schools in NZ are:

Courses three months or more

If the course is of three months duration or more and the withdrawal occurs up to the end of the tenth working day after the first day on which the PTE requires the student to attend the establishment:

In such cases the PTE may deduct up to 25 per cent of the fees paid, provided the PTE incurred costs to this amount and can justify these costs.

(As per section 235A(1)(a) and (b) of the Education Act and as set out in the Education (Refund Requirements for International Students) Notice 2012.

Courses five weeks or more but less than three months

If the course is of five weeks or more but less than three months and the withdrawal occurs up to the end of the fifth day after the start of the course:

In such cases, the PTE must pay an amount equal to the fees paid less a deduction of 25 per cent.

(As per section 235A(1)(c) and (d) of the Education Act.)

Courses under five weeks

If the course is under five weeks and the withdrawal occurs up to the end of the second day after the start of the course:

In such cases, the PTE must pay an amount equal to the fees paid less a deduction of 50 per cent. However, if two days constitutes the full amount of tuition paid for by the student, the PTE may retain 100 per cent of the payment

(As per section 235A(1)(c) and (d) of the Education Act.)

Refunds are made within 5 days of all correct paper work being completed. After the above periods no refund will be given unless in exceptional circumstances and will be at the discretion of the Directors.



PTE's own refund policy

These are minimum requirements. Students are entitled to a refund in line with a PTE's own refund policy. This may allow for amounts greater than the above. In special circumstances a PTE may also elect to make a refund that is greater than specified in its refund policy.

Before arrival in New Zealand:

In the event of a cancellation before arrival in New Zealand due to a visa decline or other personal reasons there will be a refund of all fees paid minus a cancellation fee of NZ$500, any admin fees for work already done and any bank charges.

In addition if there is accommodation cancelled less than 2 weeks before course starts then the first 2 weeks accommodation fees will also not be refunded.

Refunds are calculated in NZ$ regardless of the currency in which payment was received.

Accommodation refunds:

After arrival, accommodation payments can be refunded after 2 weeks notice is given to the Worldwide School Accommodation Manager.

Students cannot have their first 4 weeks of accommodation refunded. Accommodation refunds are given after the 2 weeks notice and after the student has actually left the accommodation.