Refunds
Current Government regulations for private language schools in NZ are:
- Before the student arrives in New Zealand.
If the student is unable to come to New Zealand for any reason, we will return the fees in full less a cancellation charge of NZ$500.
- After the student arrives in New Zealand.
(a) For courses of two to four weeks:
- when the student withdraws within the first two days of the course for which attendance is required, Worldwide will retain up to 50% of the full amount of any payments made; unless
(b) For courses of five weeks or more but less than fourteen weeks:
- when the student withdraws within the first five days of the course for which attendance is required, Worldwide will retain up to 25% of the full amount of any payments made; unless
(c) For courses of fourteen weeks or more (student visa):
- students withdrawing within the first 10 working days of the course must be refunded in full less a deduction for costs incurred by the PTE, up to a maximum of 25% of the fee total paid.
We (Worldwide School) will provide to you (student) details of the cost components for the purpose of working out the maximum deductible percentage. In the event of a dispute over the cost component deducted, you can refer the matter to the International Education Appeal Authority.
Refunds are sent to the payment source (usually agent/retailer) of the student after the student has cancelled their student visa for Worldwide School and/or changed their return flight and shown these to a Director at Worldwide School. After the above periods no refund will be given unless in exceptional circumstances and at the discretion of the Directors.
Refunds are calculated in NZ$ regardless of the currency in which payment was received.
Students cannot shorten courses or transfer afternoon classes to extra morning classes. Students are not able to transfer their tuition fees to another student.
Accommodation cancelled more than 2 weeks before course starts will be charged the Accommodation Placement fee.
Accommodation cancelled less than 2 weeks before course starts will be charged the Accommodation Placement fee and 2 weeks accommodation fees.
After arrival accommodation payments can be refunded after 2 weeks notice is given to both the hostfamily and Homestay co-ordinator or to the Worldwide House manager.
Students cannot have their first 4 weeks of accommodation refunded, this is due to the Accommodation Guarantee we must give. Accommodation refunds after that are given after 2 weeks notice.