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World Wide School Of English Since 1989

Student Handbook

Worldwide School Student Handbook

PDF of Handbook can be downloaded here:


Dear Student,

Welcome to Worldwide School! We hope that you will enjoy your experiences here and that you will improve your English and improve your understanding of the world. We hope you will also learn about some of the other cultures in our world and make friends with people from other countries and of course learn a lot about New Zealand. Everything possible will be done to make your stay in New Zealand an enjoyable and valuable experience.

This Student Handbook gives you important information about our school, accommodation, Auckland and New Zealand.

It is divided into four main sections:

Section 1 – School Services and Facilities

Section 2 – School Policies and Procedures

Section 3 – Homestay and Accommodation

Section 4 – General Information

Please read each section carefully and if you have any questions, ask your Counsellor or any other member of staff.

Thank you for choosing to study at Worldwide School.

Yours sincerely,

Maureen Hayes and Cleve Brown



Our Aim

To give all of our students the best English language education possible.

The Teachers

Our teachers are all qualified (with TESOL qualifications and university degrees) and

experienced native-speaker level teachers from many different countries. At Worldwide School we believe it is important for our students to experience the diversity and skills of many teachers. Long-term students will benefit by learning from a number of our teachers not just one.

Our Curriculum and Teaching Methods

Our courses are approved by the New Zealand Qualifications Authority (NZQA).

Our teaching is based on the most up-to-date communicative method of teaching English and

is designed to involve students as much as possible in their learning. We create an enjoyable

and warm learning environment in our classrooms. Our students are actively involved in

communicating with the teachers and with each other. Students are expected to talk, give

opinions and be involved in their learning as well as study hard.

English is an international language spoken all over the world by many different nationalities

with many different accents. Even native speakers have many, many different accents. In

your life, you are likely to speak more English with non-native speakers than with native

speakers. Therefore, at Worldwide School we believe that speaking and learning English from

our teachers, who are from many English speaking countries, and our students, who are from

more than 30 different countries, is a wonderful chance to REALLY learn and experience

international English. Speaking with students from France, Korea, Latin America, Saudi

Arabia, Germany, Japan, Czech Rep, Vietnam etc. helps your English to get even better.

Morning and Afternoon Programme

From 9am to 12.15pm Monday to Friday

We offer 7 General English levels. At each level we teach essential grammar, vocabulary,

functions and writing and reading skills. Students also receive a lot of listening and speaking practice and teachers encourage students to practice their speaking, give opinions and ask questions.

From 1.30pm to 3.30pm Monday to Thursday with Friday options.

General English afternoon classes have even more speaking and listening. There is a lot of

pair and group work, discussions on varied and interesting topics, fluency activities, songs,

DVDs, vocabulary and exercises to improve speaking and listening skills used in every day English. Self Access (Library) students follow an individually tailored programme with flexible hours. See the Library teacher for details.

Full Time General Course

Full-time General English course students join morning classes and also need to do 5 hours a week of monitored self-access in our school library. The 2 hour Special Class option on a Friday afternoon can also be counted towards the student's weekly attendance.

-Academic English options

IELTS, FCE&CAE, TOEIC and Business English – these options are available to some students at certain times. Watch the notice boards and check Worldwide Online for information.

-Friday afternoon options


Every Friday afternoon, full-time English students (including FT General students) can choose from: conversation/special classes, an IELTS or TOEIC practice test or an out of school activity. Part-time

morning only students can join the activity but not the other options. All students need to sign

up to join these options by Thursday 4pm. The activity options are an extra cost. The school library is also open for students wishing to study independently after class hours.

Placement and Assessment

When students arrive they are tested in grammar and listening and are interviewed. They are

then placed in the best class for their level of English. Student do reading, writing, listening and speaking skills tests twice a month in all classes. When students receive 75% or more in all 4 tests they are moved up to the next level. Students advance at their own pace, but most spend eight to 12 weeks at each level. At the end of every month each student receives a Worldwide online progress report.

All classes have a self access session once a week. This is an

excellent time to talk to your teacher about your progress and to

set individual goals.


At the completion of a course with a minimum of 80% attendance students receive a Certificate of Attendance and a final report at graduation. This is held every Friday at 12pm in the student room on the 6th floor.

1.2 Student Welfare Programme

We have a native and a non-native speaking counsellor for most languages:

All of our counsellors are at school most days, so students are able to see them during the day. You should talk with your counsellor if you need help or advice with any problems. Your counsellor is NOT a 24-hour babysitting service and should not be asked unreasonable requests. If your counsellor is not available, you can always get help and advice from any staff member.

1.3 Recreation and Social Programme

Worldwide School has an active recreation and social programme. There are activity options every day. We have Monday soccer, Tuesday touch rugby, Wednesday our world famous PUB NIGHT, Thursday Yoga and Friday our afternoon options. There are also regular adventure activities, parties and class trips.

We also co-operate with 2 professional weekend trip companies that sell their services from the student lounge. Book directly with them.

Come along and enjoy the fun!!

1.4 Facilities


Worldwide School Classrooms are located on Level 5 and on Level 2. We allow students to eat in most classrooms and study after class hours but please tidy the room when you have finished.

Student Lounge

The Student Lounge on the 6th floor is for eating, drinking, chatting, relaxing. There are microwave ovens and hot water in the Student Lounge . You can use these to make a cup of tea or coffee and heat a meal. Students can also get meals, snacks and drinks in the school café. The Student Lounge is available for all students and also includes an outside area with BBQ and Ping Pong. Please keep Level 6 clean and tidy. Bins for rubbish and recycling are available.

Email and Internet

There are 32 computers connected to the Internet in the Library. The Wifi is in the whole building and is free to all students. For the password please ask at reception.

Library/Self Access Centre

The library is open before school from 8.00 - 8.50am, at break times, during lunch and after school every day. The library has over 1000 ESL readers at 6 different levels, self-study materials for TOEFL, TOEIC, IELTS, BEC, TKT, FCE, CAE and CPE exams, grammar and listening worksheets with MP3 players with headphones, DVD worksheets with TV monitors and almost 1000 DVD movies, computers with English language software and websites as well as EFL subscription magazines, newspapers and many reference books. Students can take books home for up to two weeks and videos/DVDs overnight or for the weekend.

Bus tickets/print/copy/envelopes

AT Hop cards and prepaid envelopes for IRD are for sale from reception.

We are happy to Photocopy/print/scan as well for you, but we will charge for this. Prices are:

Photocopy * Print * Scan

Black & White photocopy or print A4 = NZ$ 0.50 / page

Colour print = NZ$1.00 / page A4

Scan and email = NZ$1.00 / page

Signed (and stamped) school document = NZ$5.00 / document

Accommodation documents for the bank are made on TUESDAYS. Sign up for one on Monday or by 1:30 Tuesday at reception.

Material Fee

New pen NZ$1.00

New folder NZ$5.00

New Self Access Passport NZ$5.00 (Free for long term students who have filled their first one)
New Student Card NZ$5.00

Student Cards

Worldwide School student cards are available from reception. You can use these cards to get

student discounts in some places and on Auckland Transport if you are a longer term full-time student. You will need a student card to use the library and the computer room. We make student cards every MONDAY. Please pick up your card on Monday afternoon.

Public Transport Concessions

All full-time students (9am - 3.30pm) of 14 weeks or more are entitled to a Student Concession price for their public transport use. Public Transport means Buses, Trains and Ferries using an AT HOP card. Talk to your counsellor about how to get this discount.

1.5 School Mailbox

School Contact details:

You may use the School as your mailing address while in New Zealand. Mail is delivered to the School daily from Monday to Friday. Please check for your mail every day at the reception desk. Be sure that your parents, friends and family have the School’s address, telephone and email information.

Worldwide School of English

PO Box 1802

Auckland 1140

New Zealand

Phone: 649-302-5288


1.6 Support Staff

Your Teacher Class or lesson changes or questions.

Receptionist General questions, ID cards, Activity bookings, first aid, medical

appointments, student room supplies, mail and printing documents.

Accommodation Manager Homestay or accommodation questions or problems.

Administration Extensions, reporting absences, payment of fees, insurance,

accounting questions, attendance.

Director of Studies General questions or advice about your classes or teachers,

further study in New Zealand, taking a holiday.

Your Counsellor Personal problems or questions relating to welfare.

Your counsellor can help you to set up a bank account, find your way around Auckland and give advice on life in New Zealand. Your counsellor can also help you with other kinds of problems including doctor and dentist appointments, information on drug, alcohol and gambling problems, sexual health, how to deal with abuse or discrimination or any other kind of problem.

1.8 Complaints & Problems

If you have a problem please let us know. You can talk to your teacher, your counsellor or one of our office staff. You can make an appointment to see the Director of Studies. Our school is a member of English New Zealand. If you have a complaint we haven't been able to resolve, you may wish to write to:


P.O.Box 2577

Auckland 1140


If you have a complaint about Worldwide School breaching the Education (Pastoral Care of International Students) Code of Practice 2016, follow Worldwide School’s formal complaint process first. If this does not resolve your complaint, you can contact the New Zealand Qualifications Authority (NZQA) by phone on 0800 697 296 or email or, if it is a financial or contractual dispute, you can contact iStudent Complaints by phone 0800 00 66 75

1.9 Code of Practice for the Pastoral Care of Students

Worldwide School has agreed to observe and be bound by the Code of Practice for the Pastoral Care of international Students published by the Ministry of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at

2.1 School Hours

Worldwide School is open from 8.00 am until 5.00 pm, Monday to Friday. Remember, this is your school to use and enjoy! The School is not open on New Zealand public holidays. There is a two‐week school holiday at Christmas.

2.2 Classroom Hours

Morning Class 9.00 am to 12.15 pm ‐ Monday to Friday

Afternoon Class 1:30 pm to 3:30 pm ‐ Monday to Thursday

*As self access (library) students use the library/computer

room they are not available for morning only students.

2.3 Changes to Courses & Classes

It is not possible to shorten your course. However you are welcome to extend your studies. Please tell the administration team. Changes to another programme at Worldwide may be possible although some courses have minimum length requirements. It is possible to change from a full time course to a library course. You can do this once only. There is a small fee for moving to full time, but no fee for moving to a library course. Changes may NOT be possible at times because of visa regulations. At the discretion of Director of Studies some change to your course/original enrolment may be made. In these unusual cases the change of course fee is $300. There is no extra administration charge if you extend your course. Only your teacher can move you up or down a level. If you have questions about your level please talk to your teacher. There are skills tests twice a month on Wednesdays. You need to receive 75% or more in these tests to go up. For all class changes there is a deadline of 1.30 Thursday.

2.4 Absent

If you cannot come to school for ANY reason, you will be marked absent. More than 10 minutes late for 1st session you are absent for that class. Less than 10 minutes late you are "late" on attendance sheet. 3 lates per morning session in a week = 1 morning class absent. 3 lates per afternoon session in a week = 1 afternoon class absent. Late is also more than 1 minute late from a break time.

If you are sick the administration team or your counsellor will help you with your insurance claim, if needed. We can make a doctor's appointment for you if you need one.

2.5 Holiday Requests

Holidays can only be taken by students on a course of 12 weeks or more.

Holiday request must come with at least one weeks notice. Holiday application

forms are available from the Director of Studies. If you are not sure if you are

entitled to a holiday please check the flow chart on the school notice board.

Student Visa students can only take a holiday if they have studied for 4 weeks

or more, have at least 80% attendance, if there is enough time left on their visa

and if they have 2 weeks or more study remaining at end of the holiday.

Working Holiday Visa students can only take a holiday if they have studied for 4 weeks or more and there is enough time left on their visa and if they have 2 weeks or more study remaining at end of the holiday. 1 week’s notice of return is required in order to have a place in the class. There is no maximum length of holiday but there will be no refund on any unused tuition fees.

Visitor Visa students can only take a holiday if they have studied for 4 weeks or more, if there is enough time left on their visa and if they have 2 weeks or more study remaining at end of the holiday.

Any extra holidays taken after the first will be charged a change of course fee of up to NZ$300.

2.6 Immigration Rules

Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service and can be viewed on their website at . If you need to change or extend your visa please see your counsellor. There is help available. You must have the correct, valid visa to study at Worldwide School. The school will need to see your passport and take a copy of your visa.

2.7 Cancellations & Refunds


Current Government regulations for private language schools in NZ are:

Courses three months or more

If the course is of three months duration or more and the withdrawal occurs up to the end of the tenth working day after the first day on which the PTE requires the student to attend the establishment:

In such cases the PTE may deduct up to 25 per cent of the fees paid, provided the PTE incurred costs to this amount and can justify these costs.

(As per section 235A(1)(a) and (b) of the Education Act and as set out in the Education (Refund Requirements for International Students) Notice 2012.

Courses five weeks or more but less than three months

If the course is of five weeks or more but less than three months and the withdrawal occurs up to the end of the fifth day after the start of the course:

In such cases, the PTE must pay an amount equal to the fees paid less a deduction of 25 per cent.

(As per section 235A(1)(c) and (d) of the Education Act.)

Courses under five weeks

If the course is under five weeks and the withdrawal occurs up to the end of the second day after the start of the course:

In such cases, the PTE must pay an amount equal to the fees paid less a deduction of 50 per cent. However, if two days constitutes

the full amount of tuition paid for by the student, the PTE may retain 100 per cent of the payment

(As per section 235A(1)(c) and (d) of the Education Act.)

PTE's own refund policy

These are minimum requirements. Students are entitled to a refund in line with a PTE's own refund policy. This may allow for amounts greater than the above. In special circumstances a PTE may also elect to make a refund that is greater than specified in its refund policy.

Accommodation refunds:

After arrival, accommodation payments can be refunded after 2 weeks notice is given to the Worldwide School Accommodation Manager. Payments are made weekly on Fridays.

Students cannot have their first 4 weeks of accommodation refunded. Accommodation refunds are given after the 2 weeks notice and after the student has actually left the accommodation.

For updated information please go to:

We (Worldwide School) will provide to you (student) details of the cost components for the purpose of working out the maximum deductible percentage. In the event of a dispute over the cost component deducted, you can refer the matter to NZQA (see page 8).

Students cannot shorten courses or transfer afternoon classes to extra morning classes. Students are not able to transfer their tuition fees to another student. There is no refund on extensions or re enrolments. It is possible to change from a Full-time Intensive (25 hours) to Full-time General (20 hours) library option. You can do this once only. There is a small fee for moving up to 25 hours, but no fee for moving down to the library option.

2.8 Safety of Possessions

Please be careful of your possessions. Do not leave any valuable things alone in the Student Room or in your classroom. Worldwide School is not responsible if your things are lost or stolen. If you lose anything, tell a staff member right away. We will try to find it for you or help you write a police report (you will need this for your insurance). Travel insurance will pay for lost belongings, accidents, sickness and other problems. It will not cover loss of any cash. Please do not carry a lot of cash with you. We can help you to open a bank account.

2.9 Change of Address

If you change your address during your stay at Worldwide School, please update on Worldwide Online.

2.10 Insurance

All students at Worldwide School must have travel and health insurance. If you get sick or have an accident while you are in New Zealand the cost can be very high. If you don't have insurance we can arrange insurance for you. Please talk to your counsellor or to the admin staff in charge of insurance.

2.11 School Rules

Students attending Worldwide School will be expected to:

о Attend all classes (100% attendance is required by the immigration service for student visas)

о Be on time for class (many teachers do not allow late students to enter until break time)

о Sit regular tests

о Speak ONLY English

o Phones in class are only for study reasons

о Show consideration and respect to school premises, members of staff and all other students

Students who do not comply with the school rules may be expelled from school and their visa

revoked. Students who are expelled will not receive any fee refund.

Breaking New Zealand law* = instant expel.

Breaking schools rules = 1st time verbal warning, 2nd time written warning, 3rd time = expulsion.

*Please note that NZ law may be different from the laws in your country. Ignorance of NZ law is not an excuse. Please respect the rights of others at all times.


Students with less than 80% attendance will also not receive a graduation certificate. If you do not class you will be marked ABSENT. You will be marked absent for moving flat and other personal problems. You will be marked absent if you miss more than one hour of class. Both morning and afternoon classes count toward attendance. For students on a student visa it is VERY IMPORTANT to have good attendance. Students with poor attendance usually cannot get another student visa.

Warning Letters for Attendance:

Worldwide School expects students to attend all classes. We are very strict about our school rules on attendance.

If your monthly attendance is less than 80% then you will receive a warning letter

Attendance over 3 months with a total of less than 80% means you will lose your place at Worldwide School of English, receive no tuition fees refund and NZ Immigration will be informed

This is in accordance with immigration requirements for all international students studying on student visas.

Visa change policy.

Visa service is free for all students extending their study for a minimum of 8 weeks at Worldwide School who request help with 2 weeks or more left on their visa and have 80% or higher attendance and have provided all the requested forms and documents.

If you request assistance for a visa extension less than 2 weeks before the visa expiry we will charge a NZ$250 fee. For one week or less there will be an extra NZ$50 for every day closer to the expiry date (e.g. 4 days before will be NZ$300, 3 days before NZ$350 etc). If you do not provide all requested forms and documents we will not help you with your visa. If your visa has already expired or your attendance is less than 80% we CAN NOT help you with your visa. If your visa has expired all ready you must stop studying immediately and get a new visa by yourself. Your course will be put on hold. When you get your new visa you can start your study again but will be charged a “Change of Course fee”. If your attendance is below 80% you must apply for your visa yourself. You can continue to study until your visa has expired your new visa is issued.

3.1 Homestay Responsibilities

Many of our students stay in homes with New Zealand Families.

You will be treated as a member of the family. You will eat meals

with the family and participate in activities with them. This will give

you a chance to practise your English outside the classroom and

to make New Zealand friends. The only meals you will have to

arrange for yourself are lunches during the week (Monday to Friday).

Of course you also have to arrange your own meals if you are away

on the weekends or at mealtimes.

You will have your own room, which you are expected to keep clean and tidy wherever possible.

Our Host Families are carefully chosen to be kind and friendly and close to public transport.

3.2 Life in New Zealand

Coming to live in another country is a great adventure. Part of the fun is learning and living in a

new culture, but you have to adjust. Here are some things that are common in New Zealand but

may be new to you.

1. Heat – Central heating is quite unusual in Auckland. Most people have a fireplace or space

heaters that they use in the winter. We think this is healthier but many students find it hard

to get used to. Please ask your family how to use the heater. Do not leave the heater on

when you go out or are sleeping. 2. Cold – Kiwi people do not seem to feel the cold. Even in the winter you may see

people in shorts and sandals. If you come from a warm country you might think it is cold.

Please ask your family for an extra blanket. If your family is not cold, they will not think that

you are. 3. Showers and Baths – Hot water is expensive in New Zealand and most people take showers

of 5-10 minutes. Also the water stays in the bath and should not be splashed around the room.

Please keep your bath time short. 4. Pets – Most New Zealand people have a dog or a cat.

Many families have both. If you have never lived with a pet,

please ask the family the best way to pet or play with their animal.

If you do not like the animal remember to leave your bedroom door

closed. 5. Shoes – Many Kiwis leave their shoes at the door before entering

a house, especially if the weather is rainy.

6. Family life – Couples have an equal relationship. It is very common for the

husband to cook or do dishes. Women are treated as equals to men. If you

are living in a homestay please treat the host mother with respect.

7. Food – Most Kiwis eat a cold lunch everyday.

Breakfast is usually cereal, toast and fruit or fruit juice,

often in a self‐service style. Potatoes are more common

than rice. If you would like something special please discuss

it with your family. They will provide it if possible. They would

probably be very happy for you to cook something from your


Manners – Kiwis are very casual and easy-going people. “Help yourself” is a very

common expression. This means you can serve yourself without waiting. Remember

that casual doesn’t mean rude! “Please” and “thank you” are important words.

Bedtime – Most New Zealanders are in bed by 10pm during the week. This may be

earlier than you are used to. You can stay up but please remember that people are

sleeping and keep as quiet as you can.

Toilets – Many New Zealand homes, especially older homes, do not have a lock on

the toilet door. You should knock before you enter.

Internet ‐ Internet in New Zealand can be expensive. Most Homestays have LIMITED

internet. Ask before you download large files or stream video. i.e You Tube etc. Internet

    in Homestay might be for email, Skype, Facebook, email, messaging only. Expect to pay

    a small weekly fee for Internet use in your Homestay. So don’t spend all day on the computer

    – get out and enjoy Auckland!

3.3 Common Questions

Do you have a question about homestay life? Check here for answers!

1. Can I smoke? Ask your family where you can smoke. There will be a place outside

your house for this. NEVER smoke in your bedroom or anywhere inside.

2. How can I call overseas? You should only use your homestay phone for local calls.

For mobile phone calls and overseas calls please use Skype, Messenger or a phone card.

3. What should I do if my family invites me out with them? Have fun! Also remember

that you should pay for your entrance fee..

4. What things are NOT provided by my family? Your family provides a room, two

meals a day and three on the weekends. You need to provide personal items like

shampoo. You might want to buy a few special food items for snacks.

5. How should I do my laundry? Please ask because every family is different. Some

will show you how to do the laundry and some will do it for you. If you wash your

own clothes, please do not leave them to dry where they will drip on the floor. Ask

the family where the best place is for drying.

6. What am I expected to do around the house? Remember that your homestay is not a

hotel. You are expected to keep your room tidy. Please try and help with small household

chores like dishes.

7. What should I do if I am not coming home for dinner? Please call or text your family by

5pm if you are not coming home for dinner. You can ask them to save your dinner

for you to heat it up later. If no one is there, you should leave a message.

8. What should I do if I am not coming home for the night? Please call or text your family to

tell them that you are staying with a friend, even if it is late. They will worry if you don’t.

9. Can I use the family computer/internet?

Please ask the family about their computer rules.

Most families will let you check your emails, but

remember that the computer is for the whole family,

so ask if you want to use it for a long time. NEVER

change any settings on a family computer.

10. What do I do when I want to move out of my homestay? Please give 2 weeks (14 days)

notice of moving out. Let the family and the Homestay Coordinator know.

11. What should I do about payments? Please do not talk to your family about payments. All

homestay payments are made from the school. Come to reception with questions about


12. Can a friend stay the night at my homestay? No friend should stay the night in your room

without permission.

3.4 Security

New Zealand is known all around the world as a safe destination but that does not

mean that nothing bad ever happens here. It is a good idea to be careful. Here is

some advice for keeping yourself and your things safe.

1. When you go out always close your windows and lock the door

2. Carry your homestay address and phone number with you in case you get lost.

3. Don’t carry your passport with you. Get an 18+ card if you need ID.

4. Open a bank account as soon as you can.

Your counselor will help you.

Leave your money in the bank and carry only small amounts ($20 - $50) with you

5. Do not leave cash in your flat, homestay or city apartment.

If you are coming home late at night you should use a taxi, Uber or Zoomy. Some places are not safe to walk late at night.

3.5 Your Homestay Rights

Your homestay should give you 2 meals every day and 3 on the weekends if you are there.

You should have a desk, lamp, electric blanket or hot water bottle and heater (in winter)

in your room.

All our homestays have been inspected by the Accommodation Manager and almost all of our

students are happy with their families. If you have a problem, it is very important that you tell

someone!! Please talk to your counsellor or the Homestay Coordinator. We will take care of the

problem for you. Usually homestay problems happen because of misunderstandings and are

very easy to fix. If you need to move because of a serious problem we can do that quickly.

3.6 Payment of Homestay

You should pay the school for your homestay. Do not pay your homestay family. You will receive

a bill for your homestay every 4 weeks. If you want to be away from your homestay for a week or

more you must pay ½ price per week to keep your room available.

3.7 Changes to Homestay

If you want to change your homestay or leave your homestay, please tell the Homestay

Coordinator. She will find you a new family if that is what you want. You must let the school know

14 days before you want to move. You must also tell your homestay family 14 days before you

want to move. If you want to move more quickly you will have to pay for the 14 days. Your first

Change of homestay is free. After that, you will be required to pay another Placement Fee

for any further changes to your homestay.

3.8 City Apartments

Worldwide school can also arrange apartments for Worldwide students who want to be more independent. These apartments are separate organisations and NOT owned by Worldwide School. If you have any issues or problems FIRST please speak with the management of the apartments. If they are unable to satisfy your requests then please talk with us SECOND.

Checking out is done with the apartments.

3.9 Flatting

Some students prefer to find their own apartment, which they often share with other students. Remember that if you flat you might lose the chance to speak English. We advise you to stay in a homestay for a while, until you learn your way around Auckland. You can then decide if you want to stay with your Host Family, move to an apartment or go into a flat. If you want a flat, check the newspaper or ask your counsellor. There is a notice board with flatting advice on level 5.


3.10 Accommodation refund rules

If you have an accommodation refund to be received, please note that we only process this type of requests on Fridays morning. Please make sure you see office staff by lunch time on Fridays to receive your refund. Give your information to the office by Thursday.

We normally pay accommodation refunds in two different ways:

Cash cheque – for refunds under NZ$1000.

NZ Bank Account Transfer – for refunds over NZ$1000.

Please make sure you provide us with a NZ bank account number if your refund is over NZ$1000. Without this information we are unable to process your refund. We are also unable to process accommodation refunds to overseas accounts.

Also, please note that:

We can only process accommodation refunds after you have left your accommodation. So please do not come for a refund before that. We will process your payment on the Friday after you have moved out.

If you are not coming back to school after you finish your accommodation (going back to your country or travelling around NZ) please make sure you give a copy of your flight ticket to your counsellor. We need to see evidence that you are leaving your accommodation. In these cases your refund will be processed on Friday before your departure date.

4.1 New Zealand Public Holidays

Worldwide School is not open on public holidays.

They are:

January 1 January 2

4th Monday in January February 6

Easter Friday and Monday April 25

1st Monday in June 4th Monday in October

December 25 December 26

If any of these days falls on a weekend the closest

Monday will be the holiday

4.2 Shopping Hours

Shops are normally open Monday to Friday 9.00 am to 5.30 pm with a late night until 9.00 pm either Thursday or Friday. Most shops are open on Saturdays and Sundays. There is a lot of good shopping at St Luke's, Victoria Park Market, along Queen St and in Newmarket. New Zealand’s largest mall is Sylvia Park. Take the Manukau/Panmure train from Britomart. It stops at the mall.

4.4 Goods & Services Tax (GST)

Most Goods and services in New Zealand are subject to a 15% Goods and Services tax (GST). This is usually included in the price already.

4.5 Local Transport

The Central Britomart station is located very close to Worldwide School (less than 10 minutes walk away). If you need information about how to get somewhere you should download the Auckland Transport App from the App store. The link bus makes a circle around the central city. It comes every 10 minutes and is included in your bus pass.

The Ferry terminal is on Quay St across from Queen Elizabeth Square. Taxis are expensive, unless you share with a friend. You will probably save money if you use the Uber or Zoomy Apps. You should use taxis late at night.

4.6 Banks & Banking

Banks are open from 9.00 am to 4.30 pm, Monday to Friday (although in some places they are open on Saturdays). Your counsellor will help you to open a bank account when you arrive if you need one.

You can change foreign cash at any bank or currency change office. Remember to take your passport or other ID when you wish to change or take out money.

The unit of currency in New Zealand is the New Zealand

Dollar. 100 cents = 1 dollar. There are 10 cent, 20 cent and

50 cent pieces which are copper or silver coloured coins and 1

Dollar and 2 dollar which are gold coloured coins. There are 5

Dollar (orange note), 10 dollar (blue note), 20 dollar (green note),

50 dollar (purple note) and 100 dollar (red note) banknotes. There

are no 1 and 5 cent coins so all amounts are rounded to the

nearest 10 cents. Most major credit cards including Visa,

Mastercard, American Express and Diners Club are accepted

by shops and restaurants throughout New Zealand.

4.7 New Zealand Postal Service

The post office is open Monday to Friday 9.00am to 5.00pm. The nearest one at 101 Customs Street inside the City Convenience Store. You can purchase stamps, postcards and stationery in this Post Shop. There are postboxes for letters and they accept parcels over the counter.

4.8 Auckland Activities

There is a lot to do in Auckland!! Worldwide School works with 2 excellent activity companies. Action Tours and Kiwiana. There are display stands in the Student Lounge which have leaflets and brochures about things to do in Auckland and around New Zealand. In addition staff from these companies visit the school several times every week. You should watch the school notice boards and check Worldwide Online for information about special events happening in Auckland. Every Friday at the graduation ceremony special weekend events are announced.

5.1 Safe Sex in New Zealand

Condoms are available from chemists, dairies, supermarkets and petrol stations. Using condoms correctly every time you have sex will help prevent pregnancy and sexually transmitted diseases. If you need to talk to someone about sex, preventing pregnancy, STDs or unwanted pregnancy the best place to go is the nearest Medical Centre. They are very close to Worldwide School. You can get a doctor’s appointment, contraceptive advice and prescriptions there.

If you feel you have been harassed or attacked in a sexual way it is very important to get help. The best place to go is the Auckland Rape Crisis Centre. The phone number is 366 7213. There is someone there from 9 to 4 Monday to Friday. Please feel free to talk to your counsellor if you would like some help or advice in your own language. They will make an appointment for you if you like

5.2 Personal Safety

New Zealand and Auckland are safer than many other places in the world, but you still must be careful, especially at night. You should take a taxi home late at night. Don’t walk, especially if you are alone. You should also look after your belongings carefully. People will steal an unwatched backpack or handbag. It is very important not to carry a lot of money with you. There are cash machines everywhere that take NZ and overseas cards. Most Kiwis carry less than $50 in cash.

5.3 Traffic and Driving

Worldwide School is on busy Anzac Avenue. Please look LEFT before you cross the street.

You can drive in NZ on your home driver’s license but you should be very careful. Remember we drive on the LEFT here. Also, outside of Auckland the roads are often very small and windy so driving is hard work! Here are the NZ road rules

5.4 Sickness and Accidents

If you are sick or have an accident please contact school immediately. We can make an appointment for you to see a doctor or provide any help you need. Your insurance should cover the cost so keep all your receipts. If you have an infectious condition please do not come to school until you are better.

5.5 Mental Health

Sometimes students are homesick or suffer from culture shock. This is normal and almost always goes away as you adjust to your new life. If you need extra help have a look here for some good ideas  Or come and see your counsellor we can help make an appointment for support.